Giveffect is a thoughtful
nonprofit technology company

We are trying to build a different sort of nonprofit software company. We know everyone says that, but that doesn't make it any less true. We believe deeply that nonprofit software should be better, more beautiful and more fun to use.

Job Openings Atlanta, Georgia

Client Success Representative

The Client Success Representative is responsible for new client on-boarding, training, existing client up-sell and responding to and resolving customer inquiries in a timely and professional manner for highly customizable Giveffect products. The primary functions of the Client Success Representative role includes new client on-boarding, triaging system issues, collaborating internally to ensure items are resolved with the highest quality, and providing cause and resolution details to customers. This role requires strong analytical skills, excellent written communication, good escelation manamgenent, and the ability to excel in a fast-paced and team-oriented environment.

In this role, you will:

  • Work with nonprofit customers for end-to-end new client on-boarding support.
  • Work directly with customers to troubleshoot, research, and resolve questions and issues within our products; Collaborate with other associates and resources required to resolve issues.
  • Respond to new tickets with an initial response and attempt to resolve on the first contact.
  • Serve as key communication point for issues assigned and work to resolve complex issues while providing system knowledge and expertise; Consistently provide status updates for active issues for both the customer and internal associates.
  • Provide training and webinar course support.
  • Author Knowledgebase content to publish or edit existing Knowledgebase solutions.
  • Capture case trend data, through use of incident categorization fields, that help inform root cause of customer contacts.
  • Report service incidents or service requests to internal groups, acting as the customer-facing liaison for all service-related needs.
  • Be responsible for accuracy and timeliness of case notes, regular customer follow-up on open incidents, and quick resolution of reported incidents within customer expectations.
  • Stay informed on product changes and rapidly learn information about product functionality changes.
  • Respond to customer inquiries regarding product functionality or system issues; gather pertinent details from customer to properly assess and respond with action plan/resolution.
  • Document all communication and maintain accurate and up-to-date status of all triage actions performed within our issue management system.
  • Effectively manage and prioritize customer issues; identify and escalate critical issues, as necessary.

To succeed in this role, you’ll need:

  • Demonstrated ability to be diplomatic, and tactful in dealing with diverse people.
  • Demonstrated ability to rapidly learn new concepts and ideas.
  • Proven ability to ask critical, insightful questions and probe for information to facilitate problem solving.
  • Demonstrated ability to act as a calming and settling influence in tense situations. Is looked to by others for directions and guidance.
  • Demonstrated ability to integrate unrelated information and develop highly creative, strategic approaches.
  • Demonstrated ability to accurately predict behaviors across a variety of situations using a keen insight into others.
  • Demonstrated ability to create effective strategies for complex cross-organizational projects.
  • Demonstrated ability to work effectively in situations characterized by continual change.
  • Demonstrated ability to anticipate obstacles or problems. Takes timely steps to minimize impact on intended results.
  • Demonstrated ability to create long term strategies that anticipate customer needs/expectations.
  • Associate or Bachelor’s degree or previous technical troubleshooting experience preferred.
  • Excellent analytical, problem solving, time management, and multi-tasking skills.
  • Ability to deliver quality results in a fast-paced environment.
  • Strong knowledge and understnading of Nonprofit Software tools especially nonprofit database/CRM's.
  • Strong verbal and written communication skills that focus on concise and informative content for internal and customer audiences.
  • Good technical proficiency with Client Success support tools like ZenDesk.
  • Deep commitment and passion towards nonprofits!

Why Giveffect?

  • Opportunity to do work that is genuinely meaningful and changes lives.
  • Salary: $42,000.00 to $50,000.00 /year.
  • Job Type: Full-time.
  • Health Benefits and Vacation Package included.

Nonprofits Solutions Consultant (Sales)

You will be in daily contact with leading nonprofit organizations nationwide and you will set up information-only sessions to help these organizations become better acquainted with Giveffect's 10 software systems. Using industry best practices and modern sales tools, you’ll identify and target potential nonprofit clients within clearly defined verticals and set up information-only demonstrations.

You will engage with nonprofit senior staff around the country. The ideal candidate is a fast learner with a genuine passion to make a difference. Someone who loves talking to nonprofit staff over the phone and helping them create efficiency in their workflows.

We'll give you tools, training, and mentorship to thrive, and will put you on a merit-based promotional path. We value our product, culture, and talent at Giveffect, so we would love to see you succeed and grow your career.

In this role, you will:

  • Spend your day talking to nonprofit staff (especially senior staff).
  • Call nonprofits to setup information-only demonstrations.
  • Conduct nonprofit consultation walk-through's.
  • Drive outbound sales activities (e.g. email campaigns, cold calling, lead generation, and lead follow-up).
  • Prioritize leads; document details of communications with prospects.
  • Set up and conduct meetings.

To succeed in this role, you’ll need:

  • Deep commitment and passion towards nonprofits!
  • Bachelor’s Degree.
  • Excellent communication skills, especially via phone and email.
  • Goal-oriented; record of overachievement in previous pursuits.
  • High energy, enthusiasm, and commitment to the goals at hand.
  • Strong organizational and planning skills.
  • Technical acumen.

Why Giveffect?

  • Opportunity to do work that is genuinely meaningful and changes lives.
  • Salary: $50,000.00 to $90,000.00 /year.
  • Job Type: Full-time.
  • Health Benefits and Vacation Package included.

Nonprofit Business Development

You will be in daily contact with leading nonprofit organizations nationwide and you will set up information-only bookings for sessions to help these organizations become better acquainted with Giveffect's 10 software systems. YOU ARE NOT SELLING ANYTHING ON THESE CALLS. These are information-only bookings.

This is a very call heavy role but does not require former cold-calling experience. Nonprofit annd/or cold calling background is a plus. Using industry best practices and modern sales tools, you’ll identify and target potential nonprofit clients within clearly defined verticals and set up information-only demonstrations.

The ideal candidate is a fast learner with a genuine passion to make a difference. Someone who loves talking to nonprofit staff over the phone and helping them create efficiency in their workflows. We'll give you tools, training, and mentorship to thrive, and will put you on a merit-based promotional path. We value our product, culture, and talent at Giveffect, so we would love to see you succeed and grow your career.

In this role, you will:

  • Spend your day talking to nonprofit staff (especially senior staff).
  • Call nonprofits to setup information-only demonstrations.
  • Conduct nonprofit consultation walk-through's.
  • Drive outbound sales activities (e.g. email campaigns, cold calling, lead generation, and lead follow-up).
  • Prioritize leads; document details of communications with prospects.
  • Set up and conduct meetings.

To succeed in this role, you’ll need:

  • Deep commitment and passion towards nonprofits!
  • Ability to make volume cold calls (45-70 dials) and be quota oriented
  • Bachelor’s Degree.
  • Excellent communication skills, especially via phone and email.
  • Goal-oriented; record of overachievement in previous pursuits.
  • High energy, enthusiasm, and commitment to the goals at hand.
  • Strong organizational and planning skills.
  • Technical acumen.

Why Giveffect?

  • Opportunity to do work that is genuinely meaningful and changes lives.
  • Job Type: Full-time.
  • Salary: $38,000.00 to $45,000.00 /year.
  • Health Benefits and Vacation Package included.

Executive Assistant To Chief Executive Officer

Giveffect is currently recruiting for an Executive Assistant position to join our growing Atlanta division. As the Executive Assistant, you will be supporting Sr. Level Executives - but especially the CEO - providing continuity and administrative coordination for the senior team. You will also take on office management dutis as your day to day roles. Duties and responsibilities include, but are not limited to, scheduling and meeting organization, recruiting, office management, and special projects as assigned. The successful candidate must be able to balance many different tasks simultaneously with attention to detail, demonstrating excellent oral and written communication, organizational and time management skills. Knowledge of and experience with word processing, excel, email systems along with editing and proofreading skills are essential.

Your responsibilities include:

  • Be our CEO's detail-oriented better half.
  • Keep the Atlanta division office functioning smoothly (office manager tasks).
  • Own and proactively manage the CEO's complex, changing, high volume calendar across numerous time zones.
  • Help the CEO stay on top of communication with key partners, including investors, clients, and prospects.
  • Proactively support all our client and partner engagement initiatives.
  • Work independently with little supervision and consistently update CEO on the status of on-going projects.
  • Prioritise conflicting needs by open communication, and follow through on all "Internal" projects proactively, often under tight deadlines.
  • Draft documents and correspondence on behalf of the CEO, and other tasks that facilitate the CEO's ability to effectively lead the company.
  • Coordinate travel (flights, reservations…).
  • Run personal errands for CEO when needed with minimal eye-rolling.
  • Fill in for the office management team when required.

Job requirements:

  • Previous experience supporting a CFO or several C-level executives.
  • Strong computer proficiency in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Access, Google Apps, Adobe Acrobat, and Social Media web platforms.
  • Past recruiting experience is a bonus.
  • Past experience with Event planning and coordination for 200+ guests.
  • Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment.
  • Excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff.
  • 2+ years of Executive Assistant experience.
  • Ability to run off sight errands as needed.
  • Candidate must be organized and process exceptional verbal and written communication skills.
  • Serves as the Company's administrative liaison to the board of directors including handling all travel arrangements and meal planning as needed.
  • Assists in the assembly and publishing of board materials as instructed by the CEO or CFO/COO.
  • BA or College degree.

Data Migration Analyst

The Nonprofit Data Migration Analyst is responsible for collecting, analyzing, and migrating data from multiple sources into the Giveffect Database.

This may include the need to design, write, and/or execute ad-hoc functions, scripts, and processes that are required to transform datasets in Excel and CSV.

The Ideal candidate will learn our process for data collection, implementation, and will help improve our strategy. We are seeking a person that is highly proficient in Microsoft Excel, data gathering, and data entry. . Their responsibilities will include communicating with clients to gather data, entering data in database platform, and producing reports from said data. We believe that data integrity is a key factor in producing quality reporting and analysis, that is why attention to detail and organization are key skills needed to properly perform in this position.

In this role, you will:

  • Work with nonprofit customers in gathering business requirements for data migration needs.
  • Assist in designing, planning and managing the data migration process.
  • Work with subject matter experts and project team to identify, define, collate, document and communicate the data migration requirements.
  • Prepare data migration plans including migration risk, milestones, quality and business sign-off details.
  • Manage assigned risks and monitor potential impacts as part of the data migration plan.
  • Develop best practice, processes, and standards for effectively carrying out data migration activities.
  • Perform source system data analysis in order to manage source to target data mapping.
  • Perform migration and testing of static data and transaction data from one core system to another.
  • Perform data migration audit, reconciliation and exception reporting.
  • Manage cross-program data assurance for physical data items in source and target systems.

To succeed in this role, you’ll need:

  • Must be proficient in Microsoft Excel.
  • Preferred proficiency in: Raiser's Edge, Donor Perfect, SalesForce, Volunteer Hub, Convio.
  • Advanced user including experience working efficiently with datasets, e.g., Excel Pivot Tables and advanced scripting.
  • Strong VBA scripting abilities.
  • Deep knowledge of database architectures and data mapping between tables.
  • Build, revise, and maintain routines for data migration from multiple platforms.
  • Serve as in-house data migration expert for our platform, and assist our clients with data configuration, training and maintenance of the system.
  • Deep commitment and passion towards nonprofits!

Digital Content Marketing Specialist

We're looking for all-star Marketing and Digital Content Creator to join our Marketing team and create powerful content to help tell our story. Working closely with the Sales, CLient Success and the Product Team, you will be the go-to person in the company to manage our online presence. You will connect with customers to learn about their experience and work collaboratively with them to help produce sales collateral that tells our clients stories and how Giveffect helps enable their mission. You'll be responsible for developing and enhancing our online brand presence through multiple online engagement channels.

THIS ROLE REQUIRES NONPROFIT BACKGROUND, EXPERIENCE WRITING CONTENT and ABILITY TO DESIGN BROCHURES VIA PHOTOSHOP/ADOBE. Please note that only qualified candidates will be contacted for the interview process.

If you're passionate about nonprofits and love telling powerful stories, then we want to hear from you!!

In this role, you will:

  • Create and execute digital campaigns in support of Giveffect's SEO marketing strategy.
  • Develop and manage marketing campaigns in coordination with Marketing Department.
  • Write AMAZING content to tell our clients stories. This content should be SEO optimized.
  • Design and create beautiful pdf and digital media content for marketing efforts on our website, newsletter, Facebook and other online marketing platforms.
  • Monitoring new feature releases and help create content for the Sales and Client Success team.
  • Work cross-functionally with our sales, client success and product team to help craft Giveffect's story effectively.
  • Design new SEO strategy proposals for quarterly growth targets to help drive inbounds and help create more Giveffect testimonials from existing clients.
  • Manage our Capterrra reviews and interview clients to tell their stories.
  • Manage our online digital ad strategy.

Technical Skills:

  • Solid experience with Google Analytics and experience with other analytics platforms.
  • Well versed in Facebook advertising and Google AdWords certified.
  • Strong knowledge of Adobe Creative Suite applications (past work samples required).
  • SEO optimized writing background.
  • Knowledge on managing and creating a blog.
  • Nonprofit software tools experience a plus*

Knowledge, Skills and Abilities:

  • Excellent writing and proofreading skills (samples required).
  • Proven record of running successful digital campaigns.
  • Experience creating compelling social media content.
  • Ability to multi-task in fast-paced environment.
  • Strong organizational skills, ability to independently manage priorities.
  • Ability to work with staff across all organizational programs.
  • Positive, energetic, personable, and respectful of others.

Education and Related Work Experience:

  • 2-5 years of professional experience working in a digital campaigns or publishing.
  • Experience working for a nonprofit, political campaign or social action campaign.

Why Giveffect?

  • Opportunity to do work that is genuinely meaningful and changes lives.
  • Job Type: Full-time.
  • Salary: $38,000.00 to $49,000.00 /year.
  • Health Benefits and Vacation Package included.

Giveffect HQ

Giveffect is proudly headquartered in SOMA, San Francisco, CA.